MHOA VIC Privacy Policy

MHOA (Vic) Inc values and respects the privacy of the people we deal with. MHOA (Vic) Inc is committed to protecting your privacy and complying with the Privacy Act 1988 (current version) and other applicable privacy laws and regulations.

This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

• name;
• email address;
• phone number;
• name of residential park;
• mailing or street address;

If you choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?
We collect your personal information directly from you when you:

• register as a member; or
• interact with us over the telephone; or
• interact with us in person; or
• interact with us online; or
• attend a MHOA (Vic) Inc event; or
• subscribe to our mailing list via our website.

How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• constructing a member register;
• provide you with information or services that you request from us;
• internal administrative purposes.

Disclosure of personal information to third parties:
We may disclose your personal information to third parties, with your permission, in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• our third-party partners (for example, HAAG (Housing for the Aged Action Group)); and only after permission has been granted by you.

How do we protect your personal information?
MHOA (Vic) Inc will not rent, sell or exchange information about you to third parties except where you consent, where you would expect the information to be disclosed, where we have indicated we may disclose such as a government survey, or submission, or where we are legally obliged to disclose such information.

Protection and Security of Personal Information
We take reasonable steps to ensure that the personal information we hold about you is kept confidential and secure, including by:

• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• having technological measures in place (for example, anti-virus software, fire walls).

Online activity:
The MHOA (Vic) Inc website may use cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognize when your device has visited our website before, so we can distinguish you from other users of the website. We may use cookies to identify you in order to improve your experience on our website.

If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Links to third party sites:
MHOA (Vic) Inc website may contain links to websites operated by third parties for your convenience and information.

If you access a third-party website through our website, please understand that we are not responsible for the privacy practices of that website. Personal information may be collected by that third party website.

We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Retention of personal information:
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to contact us:
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance through the MHOA (Vic) Inc as follows:

• by telephone number 0431 347 797, or
• by email This email address is being protected from spambots. You need JavaScript enabled to view it. , or
• by mailing to   P.O. Box 427, Kilmore, Vic 3784.

Please note that we may require proof of your identity and full details of your request before we can process a complaint.

Please allow up to ten (10) business days for MHOA (Vic) Inc to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction.

If you are not satisfied with MHOA (Vic) Inc’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner
(at www.oaic.gov.au/) to lodge a complaint.